Root cause: This outage was due to a widespread AWS issue with DNS resolution.
Posted Oct 20, 2025 - 11:05 UTC
Resolved
All times are UTC: 6:48am: Issues with licensing failing. 7:35am: Full outage affecting all api routes 9:35am: AWS has fixed their issue, Shutterstock services beginning to recover 10:08am: All api routes except licensing have recovered. 10:21am: Full recovery
Root cause: This outage was due to a widespread AWS issue with DNS resolution.