Postmortem -
Read details
Oct 20, 11:05 UTC
Resolved -
All times are UTC:
6:48am: Issues with licensing failing.
7:35am: Full outage affecting all api routes
9:35am: AWS has fixed their issue, Shutterstock services beginning to recover
10:08am: All api routes except licensing have recovered.
10:21am: Full recovery
Root cause: This outage was due to a widespread AWS issue with DNS resolution.
Oct 20, 10:30 UTC